Saturday, August 20, 2011

Service Control Manager (Event ID 7000) in Windows Server 2008 R2 installed Backup Exec 2010 R3

In my production environment, one of the servers is installed Backup Exec 2010 R3 with Library Expansion Option and select to use "Symantec device drivers for all tape devices".

After I restarted the server, I found there are a lot of error events in System log of Event Viewer.

I found the reference form Symantec. It said that "SCSIChanger is a driver of Backup Exec for the robotic library support and depends on SCSI Mini port class. During start of SCSIChanger, Windows 2008 R2 server requests to start all of the SCSI Mini port class device drivers and reports the startup failure even though the devices are not connected".

Symantec provides the following solutions for us:
1. The messages can be ignored safely because the devices are not connected to the server.


2. To disable the message please perform one of following:
A) Do not install the robotic library support if a robotic library is not connected to the server.
B) Change start type of the drivers registry to 0x4 (disabled)

For security audit issue, I have to change all start type of the drivers registry to 0x4 (disabled).

Startup failures are reported for SCSI mini port device drivers when a Media Server is running on Windows Server 2008 R2

Event ID 7000 or 7026 is logged in the System log on a computer that is running Windows 7, Windows Vista, Windows Server 2008 R2, or Windows Server 2008

CurrentControlSet\Services Subkey Entries

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